MSP is a subsidiary of WESER KURIER and NORDWEST-ZEITUNG. As an innovative, growth-oriented IT service provider, we support leading media companies in Germany and Switzerland in shaping their digital future.

Why are the ITSM solutions of SECTOR NORD in use at MSP?

As a full-service provider, MSP requires automated service processes (24-hour operation with on-call duty) as well as transparent monitoring and reporting for its customers - furthermore, distributed administration by the employees responsible for the product.

The Perschmann Business Services GmbH was founded in 2018 as Shared Service Center for the entire Perschmann Group. It provides a wide range of services such as finance, controlling, IT services, marketing and HR- or facility management. By bundling and centralizing the various service processes, the other companies of the Perschmann Group can focus on their respective core business.

2011 SNAG-View was put into operation. Today, 230 hosts and 1425 services are linked in monitoring. In addition, 2 Gearman-Workers provide distributed monitoring at the locations Nuremberg and Berlin. Thanks to the 2019 implemented ((OTRS)) Community Edition it is also possible to coordinate appointments, resources and facility management more efficiently.

The amedes group is a medical service provider and was founded in 1987. The company currently has 3,500 employees and 60 practice and laboratory locations in Germany and Belgium. Approximately 150,000 samples are processed every day and in the field of clinical medicine about 450,000 patients are treated per year.

SNAG-View 3.7 was introduced at the amedes group in April 2018 and runs under Centos 7 as a virtual machine. Currently, about 800 hosts with 2,500 services are monitored. In addition to monitoring the hosts and services of the amedes group, the visualization of the results is the main focus. This requirement was successfully implemented with the feature "Dynamic Maps".

With Dynamic Maps the status of all 60 locations is visualized. The created dynamic maps show the status of the local IT systems per location. The status of the WAN connections (i.e. the accessibility of the firewalls and routers) to the locations can be seen at a glance. In addition, geographical responsibilities can be conveyed by displaying them on maps.